2016 / 2017

  • Green OrbMeets or Exceeds Target
  • Yellow OrbWithin 10% of Target
  • Red OrbBelow 10% of Target

Customer

Perspective: Customer
Lead Measure Target Actual Result
Student Satisfaction - Overall On-Campus Residential Experience 5.50 5.75 Green Orb
Service Request Customer Satisfaction 90.00% 97.00% Green Orb

Financial

Perspective: Financial
Lead Measure Target Actual Result
Net Income $7,047,714.00 $17,207,172.00 Green Orb
Revenues $251,012,388.00 $262,490,108.00 Green Orb
Control Operating Costs $224,252,079.00 $225,752,279.00 Yellow Orb

Process

Perspective: Process
Lead Measure Target Actual Result
Cash Sales - Retail Dining Operations $12,000,000.00 $11,490,629.00 Yellow Orb
University Village Occupancy Rate 95.00% 92.00% Yellow Orb
Off-Campus and Faculty/Staff Meal Plan Revenue $6,500,000.00 $6,090,133.00 Yellow Orb
Culinary Services Door Sales $2,000,000.00 $1,646,538.00 Red Orb
Forest Akers Golf Course Revenues $2,725,950.00 $2,674,507.00 Yellow Orb
Spartan Signature Catering $3,506,374.00 $3,729,091.00 Green Orb
MSU Tennis Revenues $486,979.00 $380,737.00 Red Orb
MSU Union Store $1,329,848.00 $1,430,145.00 Green Orb
Kellogg Center Guest Room Occupancy Percentage $120.72 $121.75 Green Orb
Breslin Center Revenues $1,376,409.00 $1,625,455.00 Green Orb

Learning

Perspective: Learning & Growth
Lead Measure Target Actual Result
Relationship Violence and Sexual Misconduct Recertification Training 90.00% 97.00% Green Orb
Bias Training 90.00% 96.00% Green Orb