Departmental View By Year

  • Green OrbMeets or Exceeds Target
  • Yellow OrbWithin 10% of Target
  • Red OrbBelow 10% of Target
Select a fiscal year to view
Information Services
Lead Measure Perspective Strategic Objective Target Actual Result
Service Request System Customer Satisfaction Customer Deliver Outstanding Spartan Experiences 90.00% 0.00% Yellow Orb
Student Internships Learning & Growth Provide Excellent Training 25.00% 0.00% Yellow Orb
Spartan Hospitality Group
Lead Measure Perspective Strategic Objective Target Actual Result
Spartan Spirit Shop Customer Satisfction Customer Deliver Outstanding Spartan Experiences 90.00% 0.00% Yellow Orb
Kellogg Center Hotel Guest Satisfaction Score Customer Deliver Outstanding Spartan Experiences 85.00% 0.00% Yellow Orb
Kellogg Center Guest Rooms Average Daily Rate Process Maximize Retail Customer Base $120.05 $0.00 Yellow Orb
MSU Tennis Center Revenues Process Maximize Retail Customer Base $463,461.00 $0.00 Yellow Orb
Forest Akers Golf Course Revenues Process Maximize Retail Customer Base $2,854,195.00 $0.00 Yellow Orb
Kellogg Catering Process Maximize Retail Customer Base $3,654,687.00 $0.00 Yellow Orb
Spartan Spirit Shop Revenues Process Maximize Retail Customer Base $3,112,550.00 $0.00 Yellow Orb
Breslin Center Revenues Process Maximize Retail Customer Base $1,432,476.00 $0.00 Yellow Orb
Culinary Services
Lead Measure Perspective Strategic Objective Target Actual Result
NACUFS Survey - Overall Satisfaction Customer Provide Excellent Service 3.93 4.01 Green Orb
CS Scan Survey Overall Satisfaction Customer Provide Excellent Service 3.75 0.00 Yellow Orb
Dining Auxiliary Revenue (Non-Board) Process Increase Revenue $8,001,702.00 $0.00 Yellow Orb
Retail Auxiliary Revenue (Non-Board) Process Increase Revenue $13,734,512.00 $0.00 Yellow Orb
Culinary Services Divisional Financial Contribution Process Manage Financial Resources $13,546,775.00 $0.00 Yellow Orb
Residence Education and Housing Services
Lead Measure Perspective Strategic Objective Target Actual Result
Overall Satisfaction with Residence Hall Experience - Fall On Campus Resident Survey Customer Deliver Outstanding Spartan Experiences 5.50 5.80 Green Orb
Apartment Occupancy Rate Financial Maximize Occupancy 95.00% 0.00% Yellow Orb
Survey Results for "Living in the residence hall has increased your ability to be academically successful" question in the Fall On Campus Resident Survey Learning & Growth Deliver Outstanding Spartan Experiences 5.50 5.88 Green Orb
Planning and Projects Office
Lead Measure Perspective Strategic Objective Target Actual Result
PPO Customer Satisfaction Customer Deliver Outstanding Spartan Experiences 92.00% 0.00% Yellow Orb
Vice President for Auxiliary Enterprises Office
Lead Measure Perspective Strategic Objective Target Actual Result
Net Revenues Financial Increase Revenue $256,057,952.00 $0.00 Yellow Orb
Net Income Financial Manage Financial Resources $5,423,810.00 $0.00 Yellow Orb
Control Operating Costs Financial Control Costs $228,146,814.00 $0.00 Yellow Orb