Perspective View By Year

  • Green OrbMeets or Exceeds Target
  • Yellow OrbWithin 10% of Target
  • Red OrbBelow 10% of Target
Select a fiscal year to view
Perspective: Customer
Lead Measure Department Strategic Objective Target Actual Result
Service Request System Customer Satisfaction Information Services Deliver Outstanding Spartan Experiences 90.00% 0.00% Yellow Orb
PPO Customer Satisfaction Planning and Projects Office Deliver Outstanding Spartan Experiences 92.00% 0.00% Yellow Orb
Overall Satisfaction with Residence Hall Experience - Fall On Campus Resident Survey Residence Education and Housing Services Deliver Outstanding Spartan Experiences 5.50 5.80 Green Orb
NACUFS Survey - Overall Satisfaction Culinary Services Provide Excellent Service 3.93 4.01 Green Orb
Kellogg Center Hotel Guest Satisfaction Score Spartan Hospitality Group Deliver Outstanding Spartan Experiences 85.00% 0.00% Yellow Orb
Spartan Spirit Shop Customer Satisfction Spartan Hospitality Group Deliver Outstanding Spartan Experiences 90.00% 0.00% Yellow Orb
CS Scan Survey Overall Satisfaction Culinary Services Provide Excellent Service 3.75 0.00 Yellow Orb
Perspective: Financial
Lead Measure Department Strategic Objective Target Actual Result
Control Operating Costs Vice President for Auxiliary Enterprises Office Control Costs $228,146,814.00 $0.00 Yellow Orb
Net Revenues Vice President for Auxiliary Enterprises Office Increase Revenue $256,057,952.00 $0.00 Yellow Orb
Net Income Vice President for Auxiliary Enterprises Office Manage Financial Resources $5,423,810.00 $0.00 Yellow Orb
Apartment Occupancy Rate Residence Education and Housing Services Maximize Occupancy 95.00% 0.00% Yellow Orb
Perspective: Learning & Growth
Lead Measure Department Strategic Objective Target Actual Result
Student Internships Information Services Provide Excellent Training 25.00% 0.00% Yellow Orb
Survey Results for "Living in the residence hall has increased your ability to be academically successful" question in the Fall On Campus Resident Survey Residence Education and Housing Services Deliver Outstanding Spartan Experiences 5.50 5.88 Green Orb
Perspective: Process
Lead Measure Department Strategic Objective Target Actual Result
Spartan Spirit Shop Revenues Spartan Hospitality Group Maximize Retail Customer Base $3,112,550.00 $0.00 Yellow Orb
Kellogg Center Guest Rooms Average Daily Rate Spartan Hospitality Group Maximize Retail Customer Base $120.05 $0.00 Yellow Orb
Kellogg Catering Spartan Hospitality Group Maximize Retail Customer Base $3,654,687.00 $0.00 Yellow Orb
Retail Auxiliary Revenue (Non-Board) Culinary Services Increase Revenue $13,734,512.00 $0.00 Yellow Orb
Dining Auxiliary Revenue (Non-Board) Culinary Services Increase Revenue $8,001,702.00 $0.00 Yellow Orb
Culinary Services Divisional Financial Contribution Culinary Services Manage Financial Resources $13,546,775.00 $0.00 Yellow Orb
Forest Akers Golf Course Revenues Spartan Hospitality Group Maximize Retail Customer Base $2,854,195.00 $0.00 Yellow Orb
Breslin Center Revenues Spartan Hospitality Group Maximize Retail Customer Base $1,432,476.00 $0.00 Yellow Orb
MSU Tennis Center Revenues Spartan Hospitality Group Maximize Retail Customer Base $463,461.00 $0.00 Yellow Orb