Perspective View By Year

  • Green OrbMeets or Exceeds Target
  • Yellow OrbWithin 10% of Target
  • Red OrbBelow 10% of Target
Select a fiscal year to view
Perspective: Customer
Lead Measure Department Strategic Objective Target Actual Result
Student Satisfaction - On-Campus Residential Experience Residence Education and Housing Services Deliver Outstanding Spartan Experiences 5.50 5.77 Green Orb
NACUFS Survey - Food Overall Culinary Services Provide Excellent Service 3.91 3.82 Yellow Orb
NACUFS Survey - Food Freshness Culinary Services Provide Excellent Service 3.85 3.67 Yellow Orb
NACUFS Survey - Variety of Menu Choices Culinary Services Provide Excellent Service 3.60 3.39 Yellow Orb
Perspective: Financial
Lead Measure Department Strategic Objective Target Actual Result
Net Revenues Vice President for Auxiliary Enterprises Office Increase Revenue $248,227,000.00 $257,035,304.00 Green Orb
Net Income Vice President for Auxiliary Enterprises Office Manage Financial Resources $7,740,000.00 $22,603,150.00 Green Orb
Control Operating Costs Vice President for Auxiliary Enterprises Office Control Costs $223,193,000.00 $216,346,277.00 Green Orb
Perspective: Learning & Growth
Lead Measure Department Strategic Objective Target Actual Result
Rate of Student Job Application Through RHS Student Employment Webpage Human Resources Provide Excellent Service 90.00% 100.00% Green Orb
Rate of Position Requests submitted through the Position Management System Human Resources Provide Excellent Service 90.00% 95.00% Green Orb
Temporary and On-Call Positions Posted through the People Admin System Human Resources Provide Excellent Service 100.00% 100.00% Green Orb
Perspective: Process
Lead Measure Department Strategic Objective Target Actual Result
MSU Union Store Spartan Hospitality Group Maximize Retail Customer Base $1,227,297.00 $1,454,030.00 Green Orb
Off-Campus and Faculty/Staff Meal Plan Revenue Culinary Services Maximize Retail Customer Base $6,000,000.00 $6,441,277.00 Green Orb
Cash Sales - Retail Dining Operations Culinary Services Maximize Retail Customer Base $11,750,000.00 $12,016,942.00 Green Orb
Culinary Services Door Sales Culinary Services Maximize Retail Customer Base $2,000,000.00 $1,960,530.00 Yellow Orb
University Village Occupancy Rate Residence Education and Housing Services Maximize Occupancy 98.00% 98.00% Green Orb
Forest Akers Golf Course Revenues Spartan Hospitality Group Maximize Retail Customer Base $2,444,430.00 $2,846,107.00 Green Orb
Breslin Center Revenues Spartan Hospitality Group Maximize Retail Customer Base $1,516,270.00 $1,877,333.00 Green Orb
Tennis Center Revenues Spartan Hospitality Group Maximize Retail Customer Base $428,346.00 $467,099.00 Green Orb
Kellogg Center Average Daily Rate Spartan Hospitality Group Maximize Retail Customer Base $112.28 $119.72 Green Orb
Spartan Signature Catering Spartan Hospitality Group Maximize Retail Customer Base $3,499,958.00 $3,775,805.00 Green Orb