Strategic Objective View By Year

  • Green OrbMeets or Exceeds Target
  • Yellow OrbWithin 10% of Target
  • Red OrbBelow 10% of Target
Select a fiscal year to view
Deliver Outstanding Spartan Experiences
Lead Measure Department Perspective Target Actual Result
Overall Satisfaction with Residence Hall Experience - Fall On Campus Resident Survey Residence Education and Housing Services Customer 5.50 5.80 Green Orb
Kellogg Center Hotel Guest Satisfaction Score Spartan Hospitality Group Customer 85.00% 0.00% Yellow Orb
Spartan Spirit Shop Customer Satisfction Spartan Hospitality Group Customer 90.00% 0.00% Yellow Orb
Service Request System Customer Satisfaction Information Services Customer 90.00% 0.00% Yellow Orb
PPO Customer Satisfaction Planning and Projects Office Customer 92.00% 0.00% Yellow Orb
Survey Results for "Living in the residence hall has increased your ability to be academically successful" question in the Fall On Campus Resident Survey Residence Education and Housing Services Learning & Growth 5.50 5.88 Green Orb
Provide Excellent Service
Lead Measure Department Perspective Target Actual Result
NACUFS Survey - Overall Satisfaction Culinary Services Customer 3.93 4.01 Green Orb
CS Scan Survey Overall Satisfaction Culinary Services Customer 3.75 0.00 Yellow Orb
Increase Revenue
Lead Measure Department Perspective Target Actual Result
Net Revenues Vice President for Auxiliary Enterprises Office Financial $256,057,952.00 $0.00 Yellow Orb
Retail Auxiliary Revenue (Non-Board) Culinary Services Process $13,734,512.00 $0.00 Yellow Orb
Dining Auxiliary Revenue (Non-Board) Culinary Services Process $8,001,702.00 $0.00 Yellow Orb
Manage Financial Resources
Lead Measure Department Perspective Target Actual Result
Net Income Vice President for Auxiliary Enterprises Office Financial $5,423,810.00 $0.00 Yellow Orb
Culinary Services Divisional Financial Contribution Culinary Services Process $13,546,775.00 $0.00 Yellow Orb
Maximize Occupancy
Lead Measure Department Perspective Target Actual Result
Apartment Occupancy Rate Residence Education and Housing Services Financial 95.00% 0.00% Yellow Orb
Control Costs
Lead Measure Department Perspective Target Actual Result
Control Operating Costs Vice President for Auxiliary Enterprises Office Financial $228,146,814.00 $0.00 Yellow Orb
Provide Excellent Training
Lead Measure Department Perspective Target Actual Result
Student Internships Information Services Learning & Growth 25.00% 0.00% Yellow Orb
Maximize Retail Customer Base
Lead Measure Department Perspective Target Actual Result
Forest Akers Golf Course Revenues Spartan Hospitality Group Process $2,854,195.00 $0.00 Yellow Orb
Breslin Center Revenues Spartan Hospitality Group Process $1,432,476.00 $0.00 Yellow Orb
MSU Tennis Center Revenues Spartan Hospitality Group Process $463,461.00 $0.00 Yellow Orb
Spartan Spirit Shop Revenues Spartan Hospitality Group Process $3,112,550.00 $0.00 Yellow Orb
Kellogg Center Guest Rooms Average Daily Rate Spartan Hospitality Group Process $120.05 $0.00 Yellow Orb
Kellogg Catering Spartan Hospitality Group Process $3,654,687.00 $0.00 Yellow Orb